The Customer and Trading Manager – Online opportunity offers a full-time position with an estimated salary range between £36,000 and £60,000 per year. In this role, working strictly on-site, you will lead a team focused on online order picking and delivery within a busy retail setting, with responsibilities extending to team performance, customer satisfaction, and operational excellence.

What You’ll Do Every Day

Daily tasks involve planning, coaching and engaging a sizable team of order pickers and drivers. You’ll ensure smooth, safe and successful online shopping and delivery operations.

This hands-on leadership role covers early morning shifts, team scheduling, resolving performance concerns, and collaborating with fellow managers. Your presence shapes service quality and customer experiences within the store environment.

You’ll also be responsible for monitoring KPIs, managing employee relations, and keeping operations running efficiently when senior managers are unavailable.

The role includes both people management and operational duties, making strong organisational and communication skills crucial for success.

Your ability to keep the team motivated and the operation seamless will be at the heart of every shift.

Main Advantages

One clear benefit is the competitive salary, with added bonuses and an attractive discount card available after a probation period. Further perks include annual bonuses and a solid pension plan.

The retailer also offers wellbeing support, free refreshments, generous holiday entitlement, and ample opportunities for professional growth within a supportive, inclusive culture. These make the overall package compelling for candidates seeking advancement in retail leadership.

Potential Drawbacks

Early morning hours for online picking may not suit everyone, since the team starts as early as 4 am. Flexibility and a passion for hands-on work are required.

No remote or hybrid working is possible in this role. Consistent on-site attendance and presence are required for team and operational management.

Verdict

The Customer and Trading Manager – Online position is a robust choice for leaders keen to oversee high-performing teams in a leading retail environment. The benefits, earning potential, and growth opportunities balance the early start and strictly on-site nature of the job.